Frequently Asked Questions
Everything you need to know about your STUDIO MUI experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items and intimate apparel are final sale and cannot be returned.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. As STUDIO MUI designs vary in fit, we recommend comparing our measurements to a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans via Klarna and Afterpay in select regions.
Are your garments ethically produced?
Sustainability and ethics are at the core of STUDIO MUI. We partner exclusively with certified manufacturers who ensure fair wages and safe working conditions, using high-quality materials designed to last.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.